At Kemo IPTV, customer satisfaction is our top priority. We offer a transparent and fair refund policy to ensure you can subscribe with complete confidence. Please read the following carefully before making a purchase.
10-Day Money-Back Guarantee
All Kemo IPTV subscriptions are covered by a 10-day money-back guarantee. If you are unsatisfied with our service for any reason within the first 10 days of your subscription start date, you are entitled to a full refund — no questions asked.
Eligibility Conditions
To qualify for a refund under our guarantee, the following conditions must be met:
- Your refund request is submitted within 10 calendar days of your subscription activation date.
- You have contacted our support team and made a reasonable attempt to resolve any technical issue.
- The subscription was not purchased through a third-party reseller or promotional code that explicitly excludes refunds.
- Your account has not violated our Terms of Use (e.g., sharing credentials or unauthorised redistribution).
Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- The refund request is submitted after the 10-day guarantee window has expired.
- Service disruptions caused by your internet provider, hardware limitations, or third-party apps.
- Dissatisfaction with specific channel availability due to regional broadcasting rights.
- Account suspension due to Terms of Use violations.
- Free trial accounts (free trials are provided at no charge and therefore are not refundable).
How to Request a Refund
To initiate a refund, please contact our support team via WhatsApp or Live Chat (available 24/7) with the following information:
- Your registered email address or username.
- The date of purchase.
- A brief description of the issue you experienced.
Once your request is received and verified, refunds are typically processed within 3–5 business days back to your original payment method.
Refund Processing Time
Approved refunds are returned to the original payment method (credit/debit card or PayPal). Processing times vary by payment provider but typically take between 3 and 7 business days to appear on your statement.
Contact Us
If you have any questions regarding our refund policy, please reach out to our support team. We are available 24 hours a day, 7 days a week via WhatsApp and Live Chat and are committed to resolving any issue promptly and fairly.