At Kemo IPTV, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read it carefully.
1. Information We Collect
When you use Kemo IPTV, we may collect the following types of information:
- Account Information: Your email address, username, and payment information required to create and manage your subscription.
- Technical Data: IP address, device type, operating system, browser type, and usage logs for troubleshooting and service improvement.
- Communication Data: Messages sent to our support team via WhatsApp or Live Chat.
- Usage Data: Channels viewed, viewing duration, and feature interactions to improve our service quality.
We do not collect sensitive personal information such as government IDs, biometric data, or financial account numbers beyond what is required for payment processing.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Kemo IPTV service.
- Process payments and manage your subscription.
- Respond to support requests and resolve technical issues.
- Send important service notifications, such as subscription renewal reminders.
- Monitor for fraud, abuse, and Terms of Use violations.
- Analyse usage patterns to improve content offerings and service reliability.
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Processing
All payments are processed securely through trusted third-party payment processors (e.g., PayPal, Stripe). Kemo IPTV does not store your full credit card or payment account details on our servers. Payment processors operate under their own privacy policies and security standards.
4. Data Sharing & Disclosure
We may share your information only in the following circumstances:
- Service Providers: Trusted third-party providers who assist us in operating the service (e.g., hosting, payment processing), bound by confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
5. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You can control cookie settings through your browser; however, disabling cookies may affect site functionality.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the service. If you wish to delete your account and associated data, please contact our support team. We will delete your information within 30 days of your request, unless retention is required by law.
7. Data Security
We implement industry-standard security measures, including SSL encryption and secure data storage, to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your Kemo IPTV account.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to or restrict certain processing of your data.
- Data portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact our support team via WhatsApp or Live Chat.
9. Children's Privacy
Kemo IPTV is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by the "Last updated" date at the top of this page. Your continued use of the service after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team via WhatsApp or Live Chat. We are available 24/7 and committed to addressing your enquiries promptly.